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Elements and Performance Criteria

1. Confirm and comply with work procedures and legal requirements for removing persons from premises.
   • Read work instructions and standard operating procedures to clarify requirements for removing persons from premises.
   • Read workplace policies including WHS and apply to work tasks to ensure compliance with legal rights and responsibilities when performing security work.
2. Monitor the work area and identify person requiring removal from premises.
   • Check premises layout and confirm access and exit points, locations of facilities and emergency equipment.
   • Maintain observation and situational awareness to identify person behaving in a manner that poses a security risk or breaches premise’s rules.
   • Approach person to discuss behaviours of concern using positive oral and non-verbal communication.
3. Assess risk, select response options and seek support.
   • Assess level of risk and select response options that avoid use of force where possible in accordance with workplace requirements.
   • Report security risk to relevant persons and request assistance.
4. Apply interventions and remove person from premises.
   • Explain the reasons for removal from premises and provide options or assistance to leave.
   • Ask the person to leave the premises using oral and non-verbal communication that is courteous and takes account of social and cultural differences.
   • Use interpersonal techniques and negotiation skills to defuse conflict and respond to incidents.
   • Escort person from premises in a calm manner, taking precautions to maximise their safety and security upon departure.
   • Escort person from premises using reasonable force and suitable and safe escort restraint.
5. Complete incident report.
   • Record incident details using a notebook in accordance with workplace requirements.
   • Store notebook following workplace procedures.